How to provide email headers for troubleshooting

This article will help you find email headers and provide them to support staff.

What are email headers?

Email headers are data records, in the form of lines of text, that are attached to an email as it is transferred between servers.  These headers can be very useful for diagnosing and troubleshooting issues with email.  

Mobile Email Apps

Unfortunately, there is no way to view headers on most mobile email apps.  To view the headers, you will need to log into your account using Webmail or your mail application on your computer.

Viewing Headers

Webmail (classic and modern interfaces)

  1. Find the email that you want to see headers for.
  2. Right-click on the email and select "Show original".
  3. This will pop up a window showing the entire, unformatted email including headers.
  4. Select all text and copy/paste it into an email.

Outlook

  1. Find the email that you want to see headers for.
  2. Double-click the email to open it in its own window.
  3. At the top of the window, click File.
  4. Select Properties.
  5. Internet headers are visible in the box at the bottom of the Properties window.
  6. Select all text inside that box, and copy/paste it into an email.

Gmail in a browser

  1. Find the email that you want to see headers for.
  2. Open the email.
  3. Click the three vertical dots next to the star and reply icons, on the top right.
  4. Click "Show Original".
  5. A new tab will open showing a summary of some header information at the top, and the entire, unformatted email including headers in the box below.
  6. Select all text and copy/paste it into an email.

Apple mail

  1. Find the email you want to see headers for
  2. Click the mail to select it
  3. Click View, select Message, and select All Headers
  4. Copy/paste into an email.
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