Knowledgebase

 2FA Authenticators

There are several options available for 2FA apps. We generally recommend using Authy, but any app...

 Calendar Integrations using CalDav

There are several calendar integrations that can be connected to your Zimbra calendar using...

 Email Password Reset

How it works You may reset your password using the Forgot Password link under the Sign In...

 How to add Filter Rules in Webmail

 How to provide email headers for troubleshooting

This article will help you find email headers and provide them to support staff. What are email...

 IMAP or POP3?

Should I use IMAP or POP? Most email programs and smart phones will allow you to to select...

 Reducing email storage

You may always upgrade storage on your email account. Please contact us to request an upgrade....

 Restore Deleted Emails

Did you delete an email by mistake, or discover you need to see an email you deleted weeks ago?...

 Secure Messaging Overview

NOTE: Secure Messaging is an optional add-on. Please contact sales@prxy.com to add it to your...

 Setting up Two-Factor Authentication (2FA)

What is 2FA?   Two-factor authentication, also known as 2FA, is a great way to add a layer of...

 Setting up email - what kind of account do I have?

We offer four types of email account, each with a different set of features. To determine which...

 Setting vacation or out of office (OOO) auto-response

Log in to webmail Click the Preferences tab Click the Out of Office section from the menu on...

 Sharing Folders (email, contacts, calendar)

Sharing and managing a Calendar folder from Webmail:   You can share folders to other email...

 Summary of Email Settings

This is a summary of the email settings. For further details and recommendations, please review...

 What to do if your account has been hacked/compromised

There are several ways an account can be compromised.  The most common is re-used passwords being...